Los Angeles Department of Water and Power Customers Frustrated By New Billing Software
From the Los Angeles Times:
“Real estate agent Judy Oroshnik was doing a favor for a client when she offered to call the Los Angeles Department of Water and Power’s customer service line to resolve a problem.
“Forty minutes later, her goodwill was gone. That’s how long it took for a live customer service representative to answer the call, and after some wrangling, find a solution for Oroshnik’s client, the Silver Lake businesswoman said.”