Los Angeles DWP Makes Little Progress on Phone Call Delays
From the Los Angeles Times:
“Despite promises to speed up customer service response times, the Los Angeles Department of Water and Power’s telephone system is still making callers wait an average of nearly 30 minutes on hold, according to a new DWP website.
“A billing information page was launched this week to coincide with the arrival of Marcie Edwards, the new DWP head selected by Mayor Eric Garcetti to lead the city-owned utility.”